+421 918 246 576     info@sonnecrystal.com
Terms & Conditions

Terms & Conditions

Billing information:


Kvetná 669/9
987 01 Poltár

IČO: 17982596
VAT number: SK1020575578

Registration: Okresný úrad Lučenec, Trade register number: 607-3024

Bank connection Slovak Republic (currency – EUR)
IBAN: SK40 7500 0000 0040 3026 8428 / CEKOSKBX
Name of the bank: Československá obchodná banka, a.s.

Correspondence address, sending complaints:


Kvetná 669/9
987 01 Poltár

1. Receipt of orders

Online-store: www.sonnecrystal.com
Email: info@sonnecrystal.com
In writing: to the correspondence address.
We consider all received orders to be binding.

2. Establishment of the purchase contract

The purchase contract is created by the acceptance of the buyer’s order by the seller.

3. Prices

Prices are governed by the current price list of the online store www.sonnecrystal.com.

We reserve the right to change prices.

4. Sending orders

The next business day after receiving payment for the order. Delivery of the order to your address usually 24 hours after dispatching the order. Through the transport company SPS, p. r. about. we deliver only in the territory of the European Union.

5. Postage and packing

  • Slovak Parcel Service, p. r. about. – (by the kg) € with VAT
  • takeover of goods at the seller’s premises: Sklárska 715/65, 987 01 Poltár – free of charge

The product you ordered is fragile and subject to a thorough inspection. It is stored in the original packaging, which is packed in the so-called bubble wrap, which sufficiently absorbs any shocks during transport. We then send the shipment with the paid service insured and fragile (intended for sending glass).

6. Delivery time

Stock goods are sent in 1-3 working days from the date of receipt of payment for the order, but no later than 14 days. If the goods are not in stock, the buyer will be informed about the time of delivery of the goods. We reserve the right to extend the delivery time in the event of unforeseen events. However, the buyer will be informed immediately. The seller is not responsible for delivery delays and for damage that was caused as a result of the buyer’s dictation of the wrong correspondence address when ordering or incorrectly filled it in the order form.

7. The buyer is obliged

Accept the purchased or ordered goods, pay the seller the agreed purchase price within the agreed due date, including the cost of delivery of goods. When taking over the goods, check the goods for damage. After receipt, the goods are considered undamaged by the seller. The goods are still the property of the seller until full payment.

8. Personal data and their protection

Information on personal data protection can be found here.

9. Payment terms

  • Payment by card in advance
  • cash on delivery – this service is charged at € 0.90

10. Warranty

10.1. We provide a 12-month warranty on all our products from the date of sale. As this is physical, time-consuming, and financially demanding manual work, each product is different and original, so we do not accept complaints about any small differences in products that are in line with the standards of this production.

Warranty and post-warranty service provides:

Kvetná 669/9, 987 01 Poltár

The right to warranty repairs must be claimed at the point of sale of the product and only after agreement by e-mail or telephone.

10.2. Warranty conditions:

  1. The warranty period is extended by the time the product has been under warranty repair.
  2. When claiming warranty repair, the product must be delivered in the original packaging with the original proof of purchase of the product. The product is delivered by the customer to the seller at his own expense.
  3. The warranty covers manufacturing defects and material defects.
  4. In the case covered by the warranty, the service will provide the material needed for repair and will also provide warranty service. Replaced parts and components become the property of the service.
  5. Warranty claims must be made no later than the last day of the warranty period.

11.3 The warranty does not apply to:

  • a) Defects caused by use for a purpose other than that for which the product is intended.
  • b) Damage caused by improper handling, inattention, transport, or improper storage.
  • c) Damage caused by mechanical, thermal, or chemical influences (the use of a dishwasher is not recommended and in the case of painted products the use of a dishwasher is prohibited).
  • d) An unavoidable event (natural disaster, fire, flood).

11. Final provisions

The seller reserves the right to modify and change these conditions. Other relations between the seller and the buyer, listed here, are governed by the provisions of the Commercial Code, as amended.

These Business Terms and Conditions enter into force on November 1, 2020.

Contact us

Customer service, Orders

+421 918 246 576


+421 907 127 776

Email us


Ondrej Trčan - SONNE CRYSTAL

Kvetná 669/9
987 01 POLTÁR

IČO: 17 982 596
IČ DPH: SK1020575578

IBAN SK40 7500 0000 0040 3026 8428